Bookings made at this property are made under the followings terms:

Terms and Conditions for Arun Retreats

Terms and Conditions + Hot tub Disclaimer

This document sets out the terms and conditions on which the Accommodation is provided to customers by Us (“Us”, “the Company”).

We strongly recommend that you read this document before making a booking with Us.

It is important to us that all customers and their guests enjoy their time at Timberley, however it is important that all guests remain respectful of the property, the countryside and any animals on the farm. Customers who use the swimming pool, Inqolobane Jim (Jim’s Granary), tennis court and Hot tub do so at their own risk, and they are also responsible for their children’s actions. Furthermore, any disrespectful or abuse behaviour of the property and our staff could mean automatic termination of the booking without refund.

We remain the right to change / update these terms and conditions.

Definitions:

1. Interpretation

1.1 In these Terms and Conditions, the following words and expressions shall have the following meanings:

Accommodation: the whole property as advertised on the Company’s website, to be hired by the Customer, as specified in the Booking Confirmation.
Booking: the contract between the Customer and the Company for the Accommodation for the Hire period, Individuals making the booking must be over the age of 21.
Booking Confirmation: the written confirmation supplied once the booking is confirmed by the Company.
Business Day: a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
Charges: the total charge payable inclusive of VAT by the Customer for the hire of the Accommodation for the Hire Period.

Company: The Company specified in the booking email and to which payment for the property is made. Further details on The Company available on request.
Coronavirus: the disease known as coronavirus disease (COVID-19) and the virus known as severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2).
A like Coronavirus Event: an event or delay caused by, or arising from or in relation to, a Coronavirus epidemic or pandemic that prevents the performance under of any obligations under these Terms, including (but not limited to):
a) any illness, quarantining, shielding or self-isolation (including, but not limited to, precautionary self-isolation) of the Hirer, the Company’s key staff where the decision to quarantine or self-isolate is recommended or mandated by the Government;
b) any recommended or mandatory measures introduced by the Government intended to prevent or delay the spread of Coronavirus or similar pandemic diseases;
c) any disruption of, or interruption to services provided by utilities providers, including (but not limited to) electricity, gas, water and sewage.
Customer: the individual entering the Terms to hire the Accommodation with the Company.
Deposit: the non-refundable deposit to secure the booking of 30 % of the total charges.
Government: local, regional or central government.
Hire Period: the period agreed for the hire of the Accommodation as described in the Booking Confirmation. Access is at 1600 on day of arrival, departure is at 1100 on day.
Terms: the terms and conditions in this document between the Customer and the Company for the hire of the Accommodation.

House rules: a separate document that will be provided nearer to arrival date, and therewith forming our contract.

1.2 A reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time. A reference to a statute or statutory provision shall include all subordinate legislation made from time to time under that statute or statutory provision.

1.3 Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

1.4 A reference to writing or written includes email.

2. Confirmation of hire

2.1 These Terms shall come into effect on the date of the Booking Confirmation, or the date that the Deposit has been paid to the Company in cleared funds by the Customer, if later. Until that time, bookings for hire will be treated as provisional by the Company.

3. Licence and use of Venue

3.1 Subject to clause 7, the Company grants the Customer a right for the Hire Period to enter and use the Accommodation in accordance with the terms and conditions contained within. The Customer acknowledges that:
(a) the Customer, or guests of the Customer shall have the right to enter and use the Accommodation as a licensee only and no relationship of a landlord and tenant is created between the Customer and Company by these terms and conditions; and
(b) the Company retains control, possession and management of the Accommodation and the Customer has no right to exclude the Company from the Accommodation. The Company reserves the right to always enter the Accommodation during the Hire Period.

3.2 The Customer agrees and undertakes:
(a) to hire the Accommodation for the Hire Period and accept the Terms.
(b) not to do or permit to be done anything on the Accommodation which is illegal or which may be or become a nuisance (whether actionable or not), annoyance, inconvenience or disturbance to the Company, or any owner or occupier of neighbouring property.
(c) to use reasonable efforts to ensure that any guests or other persons present at the Accommodation so comply.
(d) to permit the Company to search all containers, bags, boxes and equipment coming into or leaving the Accommodation, including those brought onto the Accommodation by the Customer or its guests during the Hire Period.
(e) not to cause or permit to be caused any damage to the Accommodation, including any furnishings, equipment or fixtures at the Accommodation.
(f) not to smoke or permit smoking (including e-cigarettes) anywhere in the Accommodation except in the designated smoking areas if any.
(g) not to fix any bolts, nails, tacks, screws, adhesives, tape or other such fixing devices to the walls or fabric of the Accommodation.
(h) not to display any advertisement, signboards, flag, banner, placard, poster, signs or notices at the Accommodation without the prior written consent of the Company.
(i) not to alter, move or interfere with any lighting, heating, Aga, power, cabling or other electrical fittings or appliances at the Accommodation, or install or use additional heating, power, cabling or other electronic fittings or appliances without the prior written consent of the Company.
(j) to use any equipment provided by the Company in the Accommodation, for its proper purpose and in accordance with any written instructions provided by the Company regarding its use.
(k) to leave the Accommodation in a clean and tidy condition and to remove the decorations, displays and any other equipment or personal items from the Accommodation at the end of the Hire Period.
(l) to ensure that the Customer and all guests leave the Accommodation by 11:00 on their final day.
(m) Not to bring or permit to be brought any animal onto the Accommodation without the prior written consent of the Company, with the exception of pet or assistance dogs within the meaning of the Equality Act 2010.
(n) not to exceed the pre specified capacity of the house
(o) not to bring or use sound systems unless authorised by The Company
(p) not to hire DJs, marquees or book any events or activities with the express permission of The Company
(q) not to use fireworks at any time
(r) it is the customers responsibility to ensure that all guests abide by these terms and conditions, and any breaches of the terms and conditions, by any guests of the customer, are the ultimate responsibility of the customer.

(s) to ensure all waste is removed and placed in correct waste disposal, recycling bins.

3.3 The Customer shall ensure that its guests behave in a responsible and safe manner at the Accommodation, and the Company reserves the right to remove or request that the Customer removes its guests that do not do so from the Accommodation.

3.4 From time to time the Company may give details to its customers of third parties which provide goods or services. If the Customer decides to instruct a third party during their stay at the Accommodation, unless otherwise stated, the Company will not be a party to any such contract (whether verbally or written) and the Company will not vet a third-party on the Customer’s behalf. The Customer enters any third-party contract at entirely their own risk. The Company will not be responsible or liable for any loss, damage, injury, accident, expense or inconvenience caused by the third party or in connection with the third-party goods or services provided. The Customer will be liable to the Company for any damage to the Accommodation caused by a third party.

4. Guest numbers and purpose of stay and Pets.

4.1 There is no minimum number of guests required for any booking. However, there is an overage to pay over extra numbers visiting the accommodation. Written approval is need in advance.

4.2 Each type of Accommodation can hold a maximum number of guests which is detailed on the Company’s website. The Company may enquire as to the number of guests (of the Customer) attending the Accommodation during the Hire Period; however, this is only for health and safety purposes. The Charges and Terms are not based on the number of guests the Customer invites/attends with The Charges are a set price by the Company to hire the Accommodation for the Hire Period.

4.3 The Customer may be required to provide the purpose/reason for booking the Accommodation for the Hire Period to the Company, however this only for information purposes, it does not alter the Terms or the Booking.

4.4 Pets

< >Only 2 Permitted Pets or registered assistance animals are permitted to stay in the Property. Where pets that are not permitted but have been brought with you for the Booking, we reserve the right to request immediate departure. We reserve the right to refuse admission or request immediate departure from the Property to anyone who their Permitted Pet is, in our sole discretion, a nuisance or danger to others. No refund will be due.You will be liable for any damage caused by animals or parasites introduced by your Permitted Pets.We are not liable for any allergies that are affected because of pets present in a previous occupancy. Info@timberleyhouse.co.uk